Faq's

WHAT IS SHOPPERS RULE?

Shoppers Rule is an online shopping mall where you, the shopper, rule. We carry a huge selection of sewing embroidery supplies and quality sewing notions and accessories needed by creative crafters, quilters and sewers. In our Embroidery Wear section you will find one of the largest selections offered on the world wide web. including shirts, hats, T's, aprons, sweats and much much more.

IS THE INTERNET SECURE WHEN PLACING AN ORDER?

At Shoppers Rule you can shop with confidence that we will do everything possible to make your shopping a pleasant one. We have invested heavily in securing our site to make it safe and secure. The quality seals we display show our commitment to that end. This is what these seals mean to you.

Shoppers Rule was among the first Internet Merchants to attain PCI compliance, ensuring that our customers are protected by the most rigorous security methods available. “We are very proud to have achieved our PCI certification. Shoppers Rule is committed to providing a secure environment for our valued customers; our compliance with the PCI standards is a vital part of that effort.”

The PCI Data Security Standard is designed to protect cardholder data by applying stringent security standards on members, merchants and service providers.
PCI compliance is required of all merchants and service providers that store, process, or transmit cardholder data. Although required only a small percentage of Internet retailers have achieved certification. Shoppers Rule is committed to transaction security and customer privacy.

Shoppers Rule Inc is enrolled in Trustwave's TrustKeeper® Compliance Validation Service to meet the Payment Card Industry Data Security Standard (PCI DSS). Trustwave and its TrustKeeper Compliance Validation Service has been accredited by all the major card asociations' data security programs including:

• VISA USA - (CISP - Cardholder Information Security Program)
• VISA International - (AIS - Account Information Security)
• MasterCard Worldwide - (SDP- Site Data Protection)
• American Express - (DSOP -Data Security Operating Policy)
• Discover Network - (DISC - Discover Information Security and Compliance)

For all credit card transactions, Shoppers Rule has provided the most current Internet security methods and technologies. We use SSL, a secure environment for credit card transactions. Secure Sockets Layer (SSL) technology encrypts your name, address and credit card information to prevent it from being read during transmission over the Internet. Entering your request on-line is fast, safe and efficient. You can enter your credit card information online at whatever time is convenient for you. This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. Shoppers Rule's Identity and Domain Control has been verified and GoDaddy.com has verified that:
Shoppers Rule Inc controls the domain: www.shoppersrule.com Shoppers Rule Inc is registered with a government entity in the country in which it is doing business. Site Name www.shoppersrule.com

ARE THERE ANY ADDITIONAL CHARGES?

Merchandise purchased through Shoppers Rule is subject to current government tax regulations. Missouri residents will have state sales tax added to the merchandise total. Selected shipping and handling charges are added at checkout. International customers are responsible for all taxes and custom duties.

HOW DO I PAY FOR MY ORDER?

Shoppers Rule accepts Visa, Master Card, Discover Card, and American Express. We also accept PayPal. These are the only payment methods accepted on Web Site orders. We will also accept government purchase orders, certified checks and money orders. To use these payment methods please call our toll free order line at 636-287-9640.

PRIVACY STATEMENT

We honor our customer’s privacy. By treating our customers with respect we do everything in our power to provide you privacy. We promise you that we will never give, sell, lend or lease your email address to anyone. We do store information from our customers in a secured off-line environment. For security reasons NO CREDIT CARD INFORMATION IS STORED ON OUR WEB SITE.

HOW DO I CONTACT SHOPPERS RULE?

Many of your questions can be answered in FAQ? If you have additional questions, please send them to cservice@shoppersrule.com via our web site e-mail. We are also available to you via US postal service at Shoppers Rule Inc, 2496 Starling Airport Rd, Arnold MO 63010. If you need to talk to customer service you can contact us at 636-287-9640, 10:00 am to 3:00 pm central time, Monday thru Friday.

HOW LONG WILL IT TAKE TO GET MY ORDER?

For a good estimate of how long an order will take before it arrives to you, please add 2-3 days availability time of the product to the shipping method you have chosen. For instance, the availability time is 2-3 business days and you choose Two Day Express Service, your items should arrive in about 4-5 business days. Remember, weekends and holidays do not count as business days. We will ship your order per your shipping choice. We can not accept reasonability if FedEx, UPS, or Postal Service fails to deliver in the estimated time as this is out of our control.

Although much of the time we do send out orders earlier than this, it is a good conservative estimate to assume that your products will arrive in this timeframe. We understand that you are anxious to receive your order, as we are equally anxious to deliver it. We appreciate your patience and your business. If you are in a time crunch and you need your order rushed, it may be a possibility. Please contact us via email regarding Rush Orders cservice@shoppersrule.com You may also call us at 636-287-9640 if you are in a super hurry.

WHAT ARE MY SHIPPING OPTIONS?

Due to their reliability and quality of service, our primary shipping carriers are FedEx, UPS, and U.S. Postal Service. Credit Card companies require proof of delivery so all packages are shipped via a traceable or insurable method. Upon checkout, you may choose Ground service or Two Day Express Service. We will use the carrier deemed most efficient for delivery of your package. We ship and deliver on Monday-Friday, excluding holidays. For special circumstances, we may be able to deliver on a Saturday for an additional charge. Please include a physical address when you place your order, as FedEx and UPS do not ship to PO boxes. Large packages shipped to PO Boxes may require additional shipping.

Shipping charges are calculated when you check out and you will be advised of the shipping cost prior to submitting your order. You can view the shipping cost using the "Calculate Shipping" link in the basket deisplay box.

The shipping and handing charges reflect the true cost of processing, packaging, insuring and delivering your order. It is based on weight, distance and location. If an item is placed on back order, we never charge additional shipping. Our goal is to offer the best overall value to our customers.

We offer Free Ground Shipping to deliverable addresses in the Continental United States for all order over $150.00. Oversized Package surcharges are excluded from free freight and are assessed to orders containing oversized products.

Orders can be picked up at our Arnold facility. Place your order and you will be contacted when it is available for pick up. Please select the Local Pickup option when you check out.

DOES SHOPPERS RULE SHIP OUTSIDE THE CONTINENTAL US?

Do you ship to Alaska and Hawaii?

Yes we do ship to Alaska and Hawaii via US mail. If the cost exceeds the domestic ground-rate, we will email exact shipping charges to you for approval prior to shipping your order.

Do you ship to Canada and others Internationally?

Yes we do via US Mail! You can choose international 4 to 10 day delivery or International 10 to16 days shipping. Our Canadian and international customers can order online anytime. Please note that all prices are in $USD. Your credit card company will do the latest currency conversion for you. Our website calculates shipping based on product weight, the actual package size will also effect the shipping charge. If dimensional surcharges arise, we will inform you of the additional shipping chages for your approval prior to shipping your package. Please note that there may be duty, brokerage fees, and taxes that will be collected upon delivery. These fees are not included in the shipping price that you will be billed for

WHAT IS THE RETURNS AND EXCHANGES POLICY?

We are happy to exchange items that have not been used provided they are in the original packaging and are in new condition. All exchange requests and claims must be made within ten days of receipt of merchandise. Clothing items will not be exchanged once embroidered or laundered. All authorized returned merchandise must be in original condition and include all original packaging materials, warranty cards, manuals and accessories. Product returned without prior authorization or in not new condition are subject to a 15% restock fee. All sales of computer software and design packs are final. Defective computer software, hardware, and memory cards will be exchanged for the same item. Returns for refund will receive a store credit in lieu of restock fees. All store credits are valid for one year. Customized Items: Any item ordered with customized specifications cannot be returned. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.

MERCHANDISE RECEIVED DAMAGED OR SHORTAGES DUE TO FREIGHT CARRIER

We make every effort to pack your shipment so that it arrives in good condition. However, there may be an occasion in which you receive merchandise that has been damaged in transit or the complete shipment is not received. Should this occur, you need to retain all packages and contents in the same condition in which they were received until the transportation company has made an inspection. Shortages and damages must be reported within 14 days. It is best that you call customer service at 636-287-9640 or email us at cservice@shoppersrule.com as soon as the damage is discovered.

OTHER QUESTIONS ABOUT YOUR ORDER

Email our customer service department at cservice@shoppersrule.com . If you need to talk with customer service please call Toll Free 636-287-9640 10:00 am to 3:00 pm central time, Monday thru Friday.

WHAT HAPPENS IF AN ITEM IS BACKORDERED, DISCONTINUED OR UNAVAILABLE?

All back ordered items are shipped as soon as they become available. We will notify you if the the back order will delay shipment of your order. We never charge for an item until it is shipped. The amount of any back ordered item is deducted from the total and will be charged to your credit card when it is actually shipped. No additional shipping charges will be charged on back ordered items. If you do not wish to keep an item on back order, contact customer service at cservice@shoppersrule.com. We cannot cancel back orders once they have been shipped.

WILL MY MERCHANDISE LOOK LIKE THE PICTURE?

Product pictures may vary slightly from the actual item. We ship you the latest version from the manufacturer. Color may vary as computer monitors do not always render colors the same way.

Unfortunately programming and typographical error do occur and we reserve the rite to correct these errors.

UPS®, UPS & Shield Design® and UNITED PARCEL SERVICE® are registered trademarks of United Parcel Service of America, Inc.